Returns and complaints
Return
You can return purchased products up to 14 days from the day you receive the parcel. To do this, you only need to send us a statement of withdrawal from the contract in writing to the address of our headquarters or by e-mail to sklep@noblelashes.pl.
Then download and complete the return form. Pack the returned products with the completed form and send the package to the following address:
Noble Group SP. Z O.O.
Nowowiejska 33
32-300 Olkusz
POLAND
with the note: return
IF YOU ARE RETURNING ORDER FROM GERMANY, YOU CAN SEND THE PRODUCTS TO THIS ADDRESS:
Noble lASHES
EUROPE PACKET
OLDENBURGER RING 3
02829 MARKERSDORF
GERMANY
with the note: return
If a VAT invoice was issued for the order, please add it to the shipment.
Remember to carefully pack the package and secure it against possible damage in transit. Returned products cannot bear signs of use.
We do not receive parcels sent to with cash on delivery service or to a parcel locker. The cost of return shipment is borne by the Buyer.
After receiving the package, you will receive a confirmation email. We refund funds to your account up to 14 days from the day we receive the package.
Complaint
If you want to report the receipt of a defective product, please contact us in writing to the address of our office or by e-mail to sklep@noblelashes.pl.
In order to process your complaint faster, please attach as much detail as possible about the complaint and attach photos of the defect. You will receive up to 14 days to respond to your complaint.
If you want to send back the product, please download and complete the complaint form. Then package the product with the completed form and send the package to the following address:
Noble Group SP. Z O.O.
Nowowiejska 33
32-300 Olkusz
POLAND
with the note: complaint
IF YOU ARE RETURNING AN ORDER FROM GERMANY, YOU CAN SEND THE PRODUCTS TO THIS ADDRESS:
Noble lASHES
EUROPE PACKET
OLDENBURGER RING 3
02829 MARKERSDORF
GERMANY
with the note: complaint
If a VAT invoice was issued for the order, please add it to the shipment.
Remember to carefully pack the package and secure it against possible damage in transit.
We do not receive parcels sent to us with cash on delivery service or to a parcel locker.
Within 14 days of receiving the package, you will receive a response to the complaint. In the event of a positive review, we will issue a refund to your account within 14 days of the date of the decision.
CLICK HERE TO DONWLOAD THE FormS
